1. Introduction
This Return and Refund Policy governs the terms and conditions for returns and refunds of products or services purchased through Tick, which utilizes the PhonePe Payment Gateway.
2. Definitions
- "App" refers to Tick.
- "Customer" refers to the individual or entity that has made a purchase through the App.
- "Product" refers to services offered for sale through the App.
3. Return and Refund Eligibility
- Customers may request returns and refunds for products or services within 5 days from the date of purchase.
- To be eligible for a return and refund, the Product must be unused, in the same condition as received, and in its original packaging.
- Some Products may not be eligible for returns or refunds. These exceptions will be clearly specified in the Product description.
4. How to Request a Return or Refund
To initiate a return or refund request, the Customer must:
- Contact our Customer Support team at support@tickinfo.in within the specified return period.
- Provide proof of purchase, such as an order number or transaction ID.
- Clearly state the reason for the return or refund request.
5. Evaluation and Approval
- Our team will review the return or refund request and assess its eligibility.
- We reserve the right to approve or deny return and refund requests based on our assessment.
- If the request is approved, the Customer will be provided with instructions on how to return the Product or proceed with the refund.
6. Refund Process
- Refunds, if approved, will be processed using the same payment method used for the original purchase.
- It may take 5 business days for the refund to reflect in the Customer's account, depending on the payment gateway and the Customer's bank or financial institution.
7. Non-Refundable Fees
Certain fees, such as transaction fees or service charges, may be non-refundable unless otherwise specified.
8. Contact Information
If you have any questions or concerns about this Return and Refund Policy, please contact us at:
9. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective upon posting the updated Policy on our App.
10. Legal Disclaimer
This Policy is subject to applicable laws and regulations, and any provision found to be unlawful, void, or unenforceable will not affect the validity and enforceability of the remaining provisions.